Quality mark terms

The agreements between us and the businesses that carry the Goed Gerepareerd Quality Mark. Our courses have their own terms and conditions.

Last updated on 25 August 2026

Quality mark terms

1. Who we are

Goedgerepareerd BV, trading as Goed Gerepareerd, runs the Goed Gerepareerd Quality Mark.

2. What the quality mark is, and what it is not

The quality mark shows that a repair business has been through an admission procedure and has committed to our code of conduct. It says something about how a business works: how it communicates, which parts it uses and how it handles complaints.

The quality mark is not a guarantee on an individual repair. We do not carry out those repairs and are not a party to them. The agreement about a repair is between the consumer and the affiliated business, not with us. We do not vouch for the result and are not liable for the work of an affiliated business.

3. Admission

You apply for the quality mark through our site or by phone. A screening follows: we look at your way of working, your warranty terms, your communication to customers and the parts you use. The procedure includes a visit from a mystery guest.

The whole procedure takes at most five weeks. We decide whether you are admitted. An application gives you no right to admission, and we do not have to give extensive reasons for a rejection. If you are rejected, you may apply again after six months.

The application and the admission procedure are free of charge.

4. What you keep meeting

For as long as you carry the quality mark, you keep to the code of conduct you received on admission. In any case:

  • You tell the customer in advance what a repair costs and which quality of part you are fitting.
  • You give a warranty on your work and you honour it.
  • You handle customers' devices and data with care.
  • You respond to complaints within a reasonable time.
  • You cooperate with an inspection or a mystery guest when we ask.
  • You tell us if your business changes owner or premises.

5. Basic and Premium

The Basic quality mark is free. You may carry the mark and your business appears on our members map, where customers can find you.

The Premium quality mark costs € 79 per month and on top of that gives:

  • one free motherboard repair per month;
  • 20% discount on all our courses;
  • remote help when you get stuck on a repair;
  • access to the forum;
  • legal advice in a dispute with a private customer.

6. The free motherboard repair

As a Premium member you may send us one motherboard per calendar month that we solve for you free of charge, up to a repair value of € 200. If the repair goes above that, we agree the extra cost with you in advance.

If you do not use the repair in a month, it lapses; you cannot save them up. Shipping to us and back is at your expense. Repairs can go wrong: if we do not manage it you pay nothing, but we cannot guarantee that every board can be saved.

7. Discount on courses

The 20% discount applies to you and your staff, on the course price excluding VAT. We do not combine that discount with the early booking discount; you get the better of the two.

8. Remote help and the forum

If you get stuck, we think along by message or video call. We do that on working days and as quickly as we can, but we do not agree a response time and it is not a breakdown service. What you read on the forum is advice from us or from fellow repairers; you remain responsible yourself for what you do with your customer's device.

9. Legal advice

If you end up in a conflict with a private customer, we advise you on how to handle it. That is advice, not legal expenses insurance: we do not conduct proceedings for you, we do not act on your behalf and we do not reimburse the costs of a lawyer or of a settlement.

10. Paying and cancelling

  • The Premium membership costs € 79 per month, excluding VAT, and is invoiced monthly in advance.
  • You can cancel monthly, with effect from the end of the current month. There is no notice period and no minimum term.
  • You cancel by email to keurmerk@goedgerepareerd.nl. You will get a confirmation.
  • If you do not pay, we send a reminder. If payment still does not follow, we may suspend the Premium services until you have paid.
  • If you cancel Premium, you can simply keep the free Basic quality mark, as long as you keep meeting the requirements.

11. Using the mark

For as long as you are affiliated, you may use our mark in your shop, on your website and in your communications. You use it unchanged and you do not give the impression that we carry out the repair or vouch for it.

If your participation ends, you remove the mark everywhere within fourteen days and we remove you from the members map. The mark remains ours.

12. When a customer complains about an affiliated business

Consumers can report an affiliated business to us. We always put that report to you first, so that you can respond or resolve it yourself.

If you do not resolve it together, the customer can request a second opinion. An expert examines the device and writes a damage report. That costs the customer € 49 once. If the report shows that the customer is right and you are the affiliated business, you reimburse that € 49 to the customer.

A damage report is our judgement, not binding advice and not a court ruling. Both of you remain free to do what you want with it.

13. Suspension and termination by us

If you no longer meet the requirements, we simply tell you first and you get thirty days to put it right. If you do, the matter is closed.

If nothing happens, or complaints pile up, we can suspend your participation. During a suspension you are not on the members map and you may not use the mark. If you put it right after all, we lift the suspension.

We can end your participation if you improve nothing after a suspension, if you have deliberately given us incorrect information, or in the event of fraud towards customers. On termination we refund the membership fee for the current month on a pro rata basis.

14. Liability

Our liability towards an affiliated business is limited to the amount that business paid in membership fees in the twelve months before. That limitation does not apply in the event of intent or conscious recklessness on our part.

We are not liable for lost revenue or reputational damage caused by a participation being suspended or ended, as long as we have kept to article 13.

15. Personal data

What we do with data is set out in our privacy statement. Details of your business that appear on the members map are public; that is precisely the point of the quality mark.

16. Changes

We can amend these terms and the code of conduct, for example if the technology or the regulations change. We announce important changes at least a month in advance. If you do not agree, you can cancel before they take effect.

17. Which law applies

Dutch law applies to these terms. If we cannot resolve it together, we put the dispute to the Dutch court that has jurisdiction under the law.