Situations we see often
Written off, with your photos still on it
A repairer says nothing more can be done. With the devices that then land on our bench, that often turns out not to be true. Usually it comes down to a part nobody measured.
Screen replaced, speaker broken
Before the repair everything worked. Afterwards it didn't. That almost always traces back to something that went wrong during the repair, and that can be shown.
Costs you never agreed to
The bill comes out higher than the quote, without anyone calling you. You are then entitled to an explanation, and to the parts you paid for.
You get no answer any more
The shop doesn't pick up, passes you on, or says it's your fault. If it involves an affiliated business, we take up the conversation.
A damage report that actually makes sense
Our expert examines your device and writes down what he sees. Not in jargon, but in plain sentences. The report states what went wrong during the repair, whether your device can still be fixed, and roughly what that would cost.
An example we run into often: when replacing a screen, the battery should be disconnected first. If a repairer skips that step, the backlight can burn out. A new screen doesn't fix that, and that is exactly the kind of thing we put down in black and white.
You can use that report in a conversation with the shop, with your insurer, or as evidence if it comes to a case. If it involves a business affiliated with us, we sit down at the table ourselves to work it out.
- An independent judgement from someone who repairs every day themselves
- On paper, in language you can understand
- A one-off € 49,-
- If you are proved right and it was an affiliated business, that repairer pays you the amount back
That way you stand stronger if something goes wrong
- Test your device before you hand it in. Front and rear camera, both speakers, the microphone, the vibration, wifi, charging. That way you know what worked.
- Have it written on the receipt. Ask the repairer to note down what works on arrival. A decent shop does that of its own accord.
- Go through it together when you collect it. Take the list out once more, in the shop, before you leave.
- Keep your receipt and the correspondence. Messages and emails count if a discussion arises later.
At businesses carrying our quality mark this is simply part of how they work. See where they are.
Request a second opinion
Briefly tell us what happened. An expert takes a look and contacts you within one working day about the next steps and the cost.