Anyone can open a repair shop tomorrow

No qualification is needed, no inspection, no body keeping watch. To you as a customer, the shop that does it well looks exactly like the shop that damages your device further. That is what this quality mark is for.

Find a vetted business near you Already gone wrong? Request a second opinion
What goes wrong

Four things that land on our bench every week

These are not exceptions. They are the repairs that reach us after someone else has been at them.

01

The screen was replaced and now there is no display

Before opening a device, the battery should be disconnected first. That takes ten seconds. If a repairer skips that step, the backlight can burn out. A second new screen won't fix that, because the fault is now on the motherboard.

02

Written off, with your photos still on it

A shop that can't do micro soldering can't measure a motherboard. All that's left is the message that nothing more can be done. In many of those cases the device is perfectly repairable, or the data can at least still be recovered.

03

An imitation part without you knowing

A cheap screen looks fine in the shop. At home you notice the colours are off, that it responds more slowly, or that a feature no longer works. And it costs you the warranty. You had a right to hear this beforehand.

04

A bill that comes out higher than agreed

Without a call beforehand, without an explanation afterwards. You are entitled to an explanation and to the parts you paid for. At an affiliated business you can bring us in if that conversation stalls.

What the quality mark means for you

Someone has checked this business

A shop with our quality mark has been through an admission process that takes up to five weeks. We look at the business, send a mystery guest and then assess that repair. Not everyone gets through, and that is exactly the point.

  • The repair is done in the shop itself, not sent away
  • You are told honestly which parts are used and what the warranty is
  • There are rules of conduct the business commits to, including about your data
  • We run spot checks, on site and online
  • If it goes wrong anyway, there is someone who mediates. At an ordinary shop that is nobody

The quality mark is valid for a year. After that it is reassessed.

Want to know how to recognise a serious quality mark, even if it is not ours? It is explained here.

See the vetted businesses
Before you hand your device in

Three questions you should always ask

  1. Which parts do you use? Original, refurbished or compatible makes a difference in price, quality and warranty. A good repairer explains that without you having to ask.
  2. Do you carry out the repair here? A shop that sends everything away has no grip on the quality or on how long it takes.
  3. What is the warranty and what does it cover? Have it written on the receipt. Along with a list of what worked on arrival.

Before you hand your device in, test everything yourself: both cameras, the speakers, the microphone, wifi, charging and the vibration. Bring that list along again when you collect it. It prevents the most unpleasant discussion there is.

Gone wrong anyway

We take an independent look

Every week people come to us with a device that came back worse than it went in. Our expert examines it and writes down in plain sentences what happened, whether it can still be fixed and roughly what that costs.

You can use that report in the conversation with the shop, with your insurer, or as evidence if it goes further. A one-off € 49,-. If you are proved right and it was an affiliated business, that repairer pays the amount back.

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What customers ask us

Questions from customers like you

How do I know whether a repairer is trustworthy?
Ask three things: which parts are used, is the repair done here in the shop, and how long is the warranty. A good repairer answers without hesitating and writes it on the receipt. If the answer stays vague, go somewhere else. Businesses with our quality mark have been assessed on this.
My device was written off. Is that right?
Often not. Of the devices that then land on our bench, a large share turn out to be perfectly repairable. Usually it comes down to a component on the motherboard that nobody measured, because the shop can't do micro soldering. Ask for a second opinion before you throw your device away.
After the repair something else stopped working. What now?
First go back to the shop and put it to them calmly. If you can't work it out, we can examine the device independently and put down on paper what happened. If it involves an affiliated business, we sit down at the table ourselves to sort it out.
Does it matter whether original parts are used?
Yes. A cheap screen looks fine in the shop, but often shows weaker colour, responds more slowly and lasts less long. With some brands your warranty also lapses, or a feature like True Tone stops working. An honest repairer tells you in advance which quality he fits and what the price difference is.
Does my warranty stay valid if I go to an independent repairer?
The manufacturer's warranty on the repaired part may lapse, but you always keep your statutory rights against the seller for the rest of the device. A repairer who claims you lose everything, or that nothing changes at all, isn't telling the whole story.
What happens to my data during the repair?
Ask. A decent shop explains whether the device needs to be switched on, who has access to it and what happens to your data. It is in our rules of conduct that affiliated businesses commit to.
What does a second opinion cost with you?
A one-off € 49,-. An expert examines your device and you get a damage report stating what went wrong, whether it can be fixed and roughly what that costs. If you are proved right and it was an affiliated business, that repairer pays the amount back.
How to find one

Take a look at the map first

The vetted businesses are on our member map with their town and phone number. Search your town and call first. Ten minutes that save you a lot of hassle.

To the member map More about the quality mark